Privacy Policy
How Walnetix collects, uses, and protects your personal information and data privacy rights.
Who We Are
Walnetix ("we," "us," or "our") is an AI development services and marketing agency. Our website is walnetix.com. For privacy questions, contact us at: contact@walnetix.com.
1. Information We Collect
We collect only what we need to respond to your enquiries and improve our website.
| What We Collect | How We Collect It | Why |
|---|---|---|
| Name & email address | Contact forms, email enquiries | To respond to you |
| Company name & role | Contact forms | To understand your needs |
| Website usage data (pages visited, session duration) | Cookies & analytics tools | To improve the site |
| IP address | Automatically via web server | Security & analytics |
| Any information you voluntarily share | Emails, forms, discovery calls | To provide services |
We do not collect: payment card data (handled by third-party processors), sensitive personal data (health, ethnicity, etc.), or data from children under 16.
2. How We Use Your Information
We use the information collected to:
- Respond to contact form submissions and email enquiries
- Schedule and conduct discovery calls
- Send service-related communications you have requested
- Improve our website content and user experience
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Cookies & Tracking
Our website uses cookies — small files stored on your device — to:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Site functionality (e.g., form sessions) | No — required for the site to work |
| Analytics | Understand traffic and behaviour (e.g., Google Analytics) | Yes — via cookie consent banner |
| Marketing | Retargeting ads (if applicable) | Yes — via cookie consent banner |
You can manage or withdraw cookie consent at any time using our cookie settings banner or your browser settings.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Legitimate Interests — responding to business enquiries and improving our services
- Consent — analytics and marketing cookies (where consent is required by law)
- Contract — processing data necessary to deliver services you have engaged us for
- Legal Obligation — where applicable law requires us to retain or process data
5. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Contact form / enquiry records | 2 years from last interaction |
| Client project communications | Duration of engagement + 3 years |
| Analytics data | 26 months (Google Analytics default) |
| Legal/compliance records | As required by applicable law |
After the retention period, data is securely deleted or anonymised.
6. Who We Share Data With
We may share your data with trusted service providers acting on our behalf:
| Provider | Purpose | Location |
|---|---|---|
| Email / CRM platform (e.g., HubSpot) | Managing enquiries and client communications | USA / EU (Standard Contractual Clauses) |
| Google Analytics | Website analytics | USA (SCCs) |
| Cloud hosting provider | Website hosting | USA |
| Calendly / scheduling tools | Meeting bookings | USA (SCCs) |
All third-party providers are contractually required to protect your data and may not use it for their own purposes.
We do not share your data with any AI model provider for training purposes. Any AI tooling used internally operates under Zero Data Retention (ZDR) enterprise agreements.
7. International Transfers
Walnetix serves clients globally. If you are located in the EU, UK, KSA, or UAE, your data may be transferred to servers outside your jurisdiction. Where required, we use appropriate safeguards such as:
- EU Standard Contractual Clauses (SCCs) for EU/EEA data
- UK International Data Transfer Agreements (IDTAs) for UK data
- NDMO-compliant mechanisms for Saudi data where applicable
8. Your Rights
Depending on your location, you may have the right to:
| Right | What It Means |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Ask us to correct inaccurate or incomplete data |
| Erasure | Request deletion of your data (subject to legal retention obligations) |
| Restriction | Ask us to limit how we process your data |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing |
| Withdraw Consent | Withdraw consent for cookies or marketing at any time |
To exercise any of these rights, email us at contact@walnetix.com. We will respond within 30 days (or within the timeframe required by applicable law).
9. Security
We take appropriate technical and organisational measures to protect your personal data, including:
- HTTPS encryption on all pages
- Access controls and authentication for internal systems
- Regular security reviews
- AI pipelines operating under enterprise-grade, Zero Data Retention configurations
No method of internet transmission is 100% secure. If we become aware of a breach affecting your data, we will notify you as required by applicable law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the Last Updated date at the top of this page. For material changes, we will provide a more prominent notice (e.g., a banner on the website).
Continued use of walnetix.com after the updated policy is posted constitutes acceptance of the changes.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data:
Walnetix
Email: contact@walnetix.com
Website: walnetix.com
If you are located in the EU/UK and are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.